Payment Policy – Diamond Elegance

Effective Date: February 11, 2025

Thank you for choosing Diamond Elegance for your jewelry and luxury needs. Our goal is to provide you with a seamless and secure shopping experience. Below is our Payment Policy that outlines the methods and terms for making payments on our website. Please read through it carefully before making a purchase.

1. Accepted Payment Methods

We offer several payment methods to ensure a smooth transaction process for our customers:

  • Credit and Debit Cards: We accept major credit cards, including:
    • Visa
    • MasterCard
    • American Express
    • Discover
  • PayPal: For secure online payments through your PayPal account.
  • Other Payment Methods: Depending on your location, we may offer additional payment options at checkout. Please review the available methods during the checkout process.

Note: All transactions are processed in U.S. dollars (USD).

2. Payment Processing

When you place an order on our website, you are required to provide your payment information. After confirming your order, your payment will be processed by a third-party payment processor. This processor will securely handle your payment details.

  • Authorization: Once your payment information is submitted, it will be authorized by your financial institution or payment processor.
  • Charge: Your payment will be charged to your account once your order is confirmed and processed.
  • Security: We use SSL encryption to protect your sensitive payment details. For additional security, we do not store your payment information on our servers.

3. Billing Information

In order to complete your purchase, you must provide accurate and current billing information, including:

  • Full Name
  • Billing Address
  • Phone Number
  • Email Address

By submitting your payment, you confirm that the billing information provided is correct and matches the information held by your payment provider. Any discrepancies or errors may result in the delay or cancellation of your order.

4. Sales Tax

Sales tax will be applied to your order based on the shipping address and local tax laws. The sales tax amount will be calculated during checkout and included in the total amount due.

  • Tax Rates: The applicable sales tax rates depend on the location to which the product is being shipped.
  • Tax Exemptions: If you are tax-exempt, please provide the necessary documentation during the checkout process to remove sales tax from your order.

5. Payment Authorization and Fraud Prevention

For your protection, we may verify the payment details you provide, including performing security checks to prevent fraudulent activities. Diamond Elegance reserves the right to cancel or delay any order suspected of fraudulent activity. If your payment cannot be verified, your order will be put on hold, and we will contact you for further verification.

6. Order Confirmation

Once your payment has been processed and your order is confirmed, you will receive an order confirmation email from Diamond Elegance. This email will include the details of your purchase, including:

  • Order Number
  • Order Summary (Items purchased, quantities, and prices)
  • Shipping Details

If you do not receive a confirmation email within 24 hours of placing your order, please contact us immediately.

7. Payment Issues and Declines

In the event that your payment is declined or there are any issues processing your payment:

  • Payment Declined: If your card is declined or your payment is unsuccessful, we will notify you. You will have the opportunity to update your payment information or choose an alternative payment method.
  • Payment Failure: If payment issues are not resolved within a reasonable time, Diamond Elegance reserves the right to cancel your order.

8. Pre-Orders and Backorders

For items that are on pre-order or backorder, your payment will be processed immediately. However, your order will not be shipped until the product is in stock and ready for delivery. We will notify you of any delays or changes in the expected shipping date.

9. Refunds

Refunds are processed in accordance with our Refund and Returns Policy. If you are eligible for a refund, it will be issued to the original payment method used for the purchase.

  • Processing Time: Refunds may take up to 5-10 business days to reflect in your account, depending on your payment provider.
  • Refund Confirmation: You will receive a confirmation email once your refund has been processed.

10. Payment Disputes

If you believe there has been an error in the payment processing, please contact us immediately. We will work to resolve any payment disputes as quickly as possible.

11. Changes to This Policy

We reserve the right to update or amend this Payment Policy at any time. All changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates or changes.

12. Contact Us

If you have any questions or concerns regarding our Payment Policy, please feel free to contact us:

  • Email: info@diamondelegancee.com
  • Phone: 406-421-6060
  • Address: 3212 West Fork Street, South Miles City, Montana, United States

Thank you for shopping with Diamond Elegance! We appreciate your business and look forward to serving you.