Shipping Policy – Diamond Elegance

Effective Date: February 11, 2025

At Diamond Elegance, we aim to provide a smooth and reliable shipping experience for our valued customers. Please read our Shipping Policy carefully to understand our shipping procedures, timelines, and related information.

1. Shipping Methods and Costs

We offer a variety of shipping methods to meet your needs. The available shipping options and their costs will be presented to you during the checkout process based on your shipping address.

  • Standard Shipping: Delivery within 5-7 business days.
  • Expedited Shipping: Delivery within 2-3 business days.
  • Overnight Shipping: Next-day delivery (available for certain locations).

Shipping costs are calculated based on your order size, weight, and destination. We provide a shipping calculator at checkout to give you an accurate estimate of shipping fees.

2. Shipping Locations

  • Domestic Shipping: We currently ship to all 50 states within the United States. Shipping rates will vary depending on your location.
  • International Shipping: We do not currently offer international shipping. If you are located outside the United States, please contact us to inquire about possible arrangements.

3. Order Processing Time

  • Order Confirmation: After placing your order, you will receive an order confirmation email with details about your purchase.
  • Processing Time: Orders are typically processed within 1-2 business days after payment is received. Orders placed on weekends or holidays will be processed on the next business day.
  • Delays: In the event of a delay, you will be notified via email with an updated estimated delivery date.

4. Shipping Time

  • Standard Shipping: 5-7 business days (excluding weekends and holidays).
  • Expedited Shipping: 2-3 business days.
  • Overnight Shipping: Next-day delivery (available for orders placed before 12 PM local time).

Please note that shipping times may vary depending on the destination, product availability, and other factors outside of our control, such as weather conditions or carrier delays.

5. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the progress of your shipment on the carrier’s website. Please allow up to 24 hours for tracking information to become available.

6. Shipping Restrictions

  • PO Boxes: We are unable to deliver to PO Box addresses. Please provide a valid street address for delivery.
  • Undeliverable Orders: If an order is returned to us due to an incorrect address, unclaimed delivery, or refusal of delivery, the customer will be responsible for the return shipping charges. We will contact you to arrange for reshipment.

7. Shipping Damage

If your order arrives damaged, please contact us within 7 days of delivery. We will assist you with the return process and ensure that you receive a replacement or refund as per our Refund and Returns Policy.

  • Photographic Evidence: To process a claim for damaged goods, we may ask for photographs of the damage.
  • Returns: You may need to return the damaged item before we send a replacement or issue a refund.

8. Shipping Notifications

You will be notified via email at the following stages:

  • Order Confirmation: When your order has been successfully placed.
  • Shipping Confirmation: When your order has been shipped, including tracking details.
  • Delivery Confirmation: Once your order has been delivered to the provided address.

9. Lost or Missing Shipments

If your shipment is lost or missing, please contact us as soon as possible. We will work with the carrier to resolve the issue. Please be aware that we are not responsible for lost or stolen items once they have been confirmed as delivered by the carrier.

10. Shipping Fees

Shipping fees are calculated based on the size, weight, and destination of your order. Fees will be presented to you during checkout before payment is processed.

11. Changes to Shipping Policy

We reserve the right to update or change our Shipping Policy at any time. Any changes will be posted on this page with the updated effective date. Please review the policy periodically to stay informed of any updates.

12. Contact Us

If you have any questions or concerns regarding our Shipping Policy, please feel free to contact us:

  • Email: info@diamondelegancee.com
  • Phone: 406-421-6060
  • Address: 3212 West Fork Street, South Miles City, Montana, United States

Thank you for choosing Diamond Elegance! We appreciate your business and are committed to providing a positive shopping experience.