Refund and Returns Policy – Diamond Elegance

Effective Date: February 11, 2025

At Diamond Elegance, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we are here to help. Please read our Refund and Returns Policy carefully to understand your rights and options.

1. Returns

If you are not satisfied with your purchase, we offer a 30-day return period from the date of receipt. To be eligible for a return, your item must meet the following criteria:

  • Condition: The item must be unused, in the same condition that you received it, and in its original packaging. We cannot accept returns for items that have been worn, damaged, or altered.
  • Return Authorization: Before returning an item, you must contact us to receive a Return Authorization (RA) number. Unauthorized returns may be rejected or delayed.
  • Exclusions: Certain items are not eligible for return, including personalized or custom-made items, final sale items, and gift cards.

To initiate a return, please contact our customer support team at:

Provide your order number and details about the item you wish to return, and our team will assist you in obtaining a return authorization.

2. Refunds

Once we receive your returned item and verify that it meets the conditions outlined above, we will process your refund. Please allow 5-10 business days for the refund to be credited back to your original payment method.

  • Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take a few days for the funds to appear in your account, depending on your bank or payment provider.
  • Non-Refundable Items: Please note that shipping costs, gift wrap charges, and any handling fees are non-refundable. If you received free shipping as part of a promotion, the shipping cost will be deducted from your refund.

3. Exchanges

We do not offer direct exchanges at this time. If you wish to exchange an item, please return the original item following our return process and place a new order for the desired item.

4. Damaged or Defective Items

If your item arrives damaged, defective, or not as described, please contact us immediately. We will work with you to resolve the issue, which may include issuing a refund, sending a replacement, or offering store credit.

  • Damaged Items: If the item is damaged during shipping, please keep the original packaging and take photos of the damage. This will help us process your claim with the shipping carrier.
  • Defective Items: If you receive a defective product, please contact us within 7 days of receipt for a resolution.

5. Return Shipping

You will be responsible for paying for your own return shipping costs unless the item is damaged, defective, or not as described. Shipping costs are non-refundable.

  • Return Shipping Label: If you are eligible for a return, we will provide instructions on how to return your item. In some cases, you may be required to cover the return shipping costs.
  • Shipping Carrier: We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

6. International Returns

If you are returning an item from outside the United States, please note that return shipping fees, customs duties, and taxes will be your responsibility. Please contact our customer service team for assistance with international returns.

7. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return or refund request, please reach out to us:

  • Email: info@diamondelegancee.com
  • Phone: 406-421-6060
  • Address: 3212 West Fork Street, South Miles City, Montana, United States

We appreciate your business and strive to ensure a positive shopping experience. If you need further assistance, our team is here to help!