Sales Policy – Diamond Elegance
Effective Date: February 11, 2025
At Diamond Elegance, we strive to provide the highest quality products and excellent customer service. By placing an order with us, you agree to the terms outlined in this Sales Policy. Please take a moment to read through our policy to ensure a smooth shopping experience.
1. Order Acceptance
When you place an order with Diamond Elegance, you are making an offer to purchase products subject to availability and confirmation of the order. We reserve the right to:
- Reject Orders: We may reject or cancel your order if the product is unavailable, if there is an error in pricing or product description, or if we suspect fraudulent activity. In such cases, we will notify you as soon as possible.
- Order Confirmation: You will receive an order confirmation email once your order has been successfully placed. This is not an acceptance of your order but an acknowledgment of your purchase request.
2. Pricing
We strive to ensure that all product prices on our website are accurate. However, prices may change without notice due to market conditions, inventory adjustments, or other factors. Prices will be confirmed at checkout before finalizing your purchase.
- Errors in Pricing: In the event of a pricing error, we will notify you of the error and allow you to proceed with the corrected price or cancel the order.
3. Payment Methods
We accept various payment methods for your convenience, including:
- Credit and Debit Cards: Visa, MasterCard, American Express, Discover
- PayPal: For secure online payments
- Other Payment Methods: We may offer additional payment options based on your location or specific promotions.
All payments are processed securely using trusted third-party payment processors. Your payment details are encrypted for your protection.
4. Sales Taxes
Sales tax will be applied to orders where applicable, based on the shipping address and the local laws. The total amount of sales tax will be calculated at checkout and included in the final purchase price.
5. Product Availability
While we strive to maintain accurate stock levels, some products may be temporarily out of stock. If an item you ordered is out of stock, we will notify you and provide options such as:
- Backorder: We will inform you if the item will be available at a later date, and you can choose to wait for restocking.
- Refund: If the item cannot be restocked, we will issue a full refund for the unavailable item.
6. Shipping and Delivery
We offer various shipping methods to accommodate your needs. Shipping costs will be calculated at checkout based on your location and the shipping method you choose.
- Processing Time: Orders are typically processed within 1-3 business days. You will receive a notification when your order has been shipped.
- Shipping Time: Delivery times will vary depending on the shipping method selected and your location. Please refer to the estimated shipping times provided during checkout.
Once your order has been shipped, you will receive tracking information to monitor the status of your delivery.
7. Order Modifications and Cancellations
If you need to modify or cancel an order after it has been placed, please contact us as soon as possible. We will do our best to accommodate changes, but once an order has been processed or shipped, it may no longer be possible to make modifications.
- Order Cancellation: If you wish to cancel your order before it ships, please contact us immediately. If your order has already been shipped, you will need to follow our Returns Policy to return the item.
8. Customer Responsibility
It is the customer’s responsibility to:
- Provide Accurate Information: Ensure that your shipping address, email, and payment details are correct when placing an order.
- Track Orders: Track the status of your order and contact us if you encounter any issues with the delivery.
- Examine Products: Upon receipt of your order, inspect the items carefully. If you receive an incorrect or damaged item, please notify us immediately for assistance.
9. Promotions and Discounts
From time to time, we may offer promotions, discounts, or special offers. These may include:
- Discount Codes: You can apply a discount code at checkout, but it is important to note that codes cannot be combined with other offers, unless stated otherwise.
- Limited-Time Offers: Certain offers may be valid for a limited time only, and we reserve the right to end promotions at any time.
10. Limitations of Liability
While we strive to provide the best possible service and ensure the quality of our products, Diamond Elegance is not liable for any:
- Indirect or Consequential Damages: Including, but not limited to, loss of revenue, business interruption, or loss of data.
- Product Misuse: We are not responsible for any damages caused by misuse or improper handling of the products.
11. Changes to This Policy
We reserve the right to update or amend this Sales Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about how we conduct business.
12. Contact Us
If you have any questions or concerns regarding this Sales Policy, please feel free to contact us:
- Email: info@diamondelegancee.com
- Phone: 406-421-6060
- Address: 3212 West Fork Street, South Miles City, Montana, United States
We appreciate your business and strive to make your shopping experience with Diamond Elegance as smooth and enjoyable as possible.
